— Legal

Returns & Refunds

Last updated September 9, 2026

2AM is made to order. Nothing sits in a warehouse waiting — your piece gets printed after you buy it. That's what keeps drops small and the catalog honest, and it's also the reason this policy reads differently from a normal shop's. Here's exactly what you're covered for.

If something's wrong with your order

Covered in full, for 30 days after delivery:

• The print is misaligned, cracked, faded, or wrong.
• The garment arrived damaged, stained, or with a manufacturing flaw.
• You received the wrong item, wrong size, or wrong color compared to what your confirmation says.

Email chrisclm713@gmail.com with your order number and a clear photo of the problem. You'll get a free replacement or a full refund — your choice.

If it doesn't fit, or you changed your mind

This is the honest part, and it's the trade-off that comes with made-to-order: a piece printed specifically for your order can't be put back on a shelf, because there is no shelf. So a swap for a different size or color, or a return because it isn't what you pictured, isn't something 2AM can offer right now.

What can be done instead — and what genuinely helps:

• Every product page has a real size guide with measurements. 2AM cuts oversized and heavyweight on purpose; if you want a closer fit, most people size down one.
• Not sure between two sizes? Email before you order and you'll get a straight answer, usually the same day. That's free and it's the fix.
• If something's genuinely off about how a piece was described on this site, say so — that's a description problem, and it's covered under the section above.

If your order never arrives

If tracking stalls, or shows delivered when it isn't, email within 30 days of the expected delivery date. Lost-in-transit orders get reprinted or refunded. If a package comes back because the address was incomplete, we can reship it — you'd cover the second shipping cost, since the first one was already spent.

Canceling or changing an order

Production starts quickly, which is the point of made-to-order. Email straight away and if it hasn't gone to print yet, it can be canceled and refunded in full. Once printing has started, it can't be pulled back.

What isn't a defect

So there are no surprises, two normal things that aren't faults:

• Print placement — direct-to-garment printing has a tolerance of about half an inch. A print that sits slightly higher or lower than the mockup is within normal range.
• Color — screens differ, and fabric takes ink differently than a monitor shows it. Small variation between the product photo and the piece is expected.

If something looks well outside that, send a photo anyway and it'll get looked at properly.

How refunds are paid

Refunds go back to the card you paid with, through Square. Most cards show it within 5–10 business days, depending on your bank. Refunds cover the item and any tax charged; original shipping is included when the fault was ours.

Preorders

Preorder items are charged at checkout and ship on the date shown on the product page. If that date moves materially, you'll be emailed and you can cancel for a full refund at that point.

Coupons and Rewards

A refunded order returns any Rewards points it earned. A single-use coupon spent on a refunded order can be reissued — just ask when you email.

Your rights

Nothing on this page limits any right you have under the consumer protection laws that apply where you live. If your local law gives you more than this policy does, your local law wins.

Contact

Everything above starts with one email: chrisclm713@gmail.com. Include your order number and, if something arrived wrong, a photo. Every email is read personally.